Discord support automation

Clean ticket support with a dashboard that actually gives you control.

Build support panels, route ticket categories, collect intake answers, manage staff actions, keep transcripts, and tune limits per server without turning your Discord into a command maze.

Buttons or dropdowns Transcripts Staff workflow Free + Premium
Features

Everything stays, just easier to scan.

The bot keeps the same full feature set, but the page now presents it in compact blocks instead of long stacked text.

Flexible panels

Public ticket panels can use buttons or dropdowns, with core ticketing included on the free plan.

Server dashboard

Discord OAuth management for categories, roles, limits, embeds, intake questions, and ticket presentation.

Staff workflow

Claims, unclaims, ticket transfers, status updates, renaming, closing, re-opening, and support controls.

Transcripts & ratings

Automatic transcript storage with expiration, visible attachments, clean mentions, and customer ratings through DM.

Automation

Auto-close inactive tickets, staff tag warnings, per-category routing, and open ticket counts on panels.

Premium ready

Premium unlocks deeper limits, longer transcript retention, and more room for larger support teams.

Compared to basic bots

Less manual setup, more usable control.

Ticket Fabric is made for servers that want a polished ticket flow without giving up practical configuration.

More control

Adjust categories, limits, roles, and embeds per server instead of being locked into fixed flows.

Better management

Use the dashboard for fast changes instead of relying on separate commands or manual Discord setup.

Cleaner workflows

Transcripts, claim status, ratings, and closing actions are built in so staff and members stay aligned.

Premium

Upgrade only when your support workflow needs more room.

Free covers the essentials: ticket panels, dashboard management, routing, and core ticket workflows.
Premium unlocks more categories, adjustable ticket limits, and transcript retention up to 365 days.
Premium is assigned per server, so smaller communities can stay free while larger servers scale up.
Want to test it first? Vote on Top.gg for a short Premium trial. Vote trials are capped at 1 lifetime week per server, even if the bot is removed and added again.
Free vs Premium
Feature Free Premium
Open ticket limit 3 tickets per user Custom limit
Ticket categories Up to 3 Up to 10
Transcript retention 7 days 1 to 365 days
Premium trial Vote on Top.gg for 2h Premium, capped at 1 lifetime week per server Included while active
Per-category channel routing Included Included
Dashboard management Included Included
FAQ

Quick answers.

Short, direct explanations for the main things server owners usually check first.

Do users need to log in to open a ticket?

No. Users open tickets directly inside Discord. The dashboard login is only for server management.

Can ticket types go to different Discord categories?

Yes. Each ticket category can have its own Discord channel category, keeping support, billing, and applications separated.

What happens when a ticket is closed?

The bot saves a transcript, logs the closure, removes the user until re-open, and can collect a DM rating.

Can inactive tickets close automatically?

Yes. Auto-close can be enabled or disabled per server, with the inactive time set from the dashboard.